FAQ

A FAQ for Raptor Document Warehouse with clear explanations and screenshots, answering the most common questions about access, roles, templates, taxonomy, and configuration.

Access & authentication

I see an error when opening raptor.9altitudes.com. What does it mean?

This means you do not have access to any Raptor tenant.

I get an error saying I don’t have enough permissions. What should I do?

Your assigned role doesn't provide sufficient rights for this environment. Solution: Assign or create a role with the required permissions.

I cannot see the configuration screen. Why?

Your role doesn’t allow access to the configuration panel. Solution: Assign a role with configuration permissions.

I still get an access error even though I am added to Raptor with the correct rights. Why?

Check for a typo in the user's email address, this is a common cause.

I cannot change the field type. Is this normal?

Yes. Once a field is saved, the field type cannot be changed.

Metadata ,Tags & Taxonomy

I added a field but it isn’t used anywhere. How do I delete it?

You can only delete fields via the Raptor API, following the developer documentation.

I added a document type in the Taxonomy, but it does not appear when i search for it. Why?

New taxonomy tags take a moment to become available. Solution: Wait a little it will show up shortly.

My template was created incorrectly and is not applied anywhere. How do I delete it?

Templates cannot be deleted via the UI. Solution: Delete it via Swagger, using the template ID.

Tags are not correctly organized in the taxonomy tree. What should I do?

Solutions:

• Ensure the entity config is correct before adding parent tags

• Press the Refresh button so the service recalculates the correct parent

• Manually assign the correct parent tag

External system

The external system is missing in the User screen. Why?

It is likely not set to public. Solution: Mark the external system as public.